Connecting Bank Account to MYOB error Suncorp

Question

Hi there,&nbsp;each time I try to connect my Suncorp Business account I receive the following error: "Something went wrong. Try again in a few moments"I have tried alternate browsers, private browsing etc but the same error occurs. From my bank's side all is good and ready to go.&nbsp;Any help would be appreciated :)&nbsp;

genreve_s · Answer

Hi SamWells​,&nbsp;
&nbsp;
Nice work trying to troubleshoot that Suncorp bankfeed application before posting.
That “Something went wrong. Try again in a few moments” message is just a generic connection hiccup. I recommend trying these steps on a computer (not on mobile):

Banking &gt; Banking hub &gt; Connect bank or credit card, pick Suncorp, make sure pop-ups are allowed
Check your Open Banking/data sharing consent for MYOB in Suncorp internet banking, and that the right account is ticked
Try again in a private window or a different browser with any VPN/ad-blockers turned off

If it’s still playing up after following those steps, the best next step is to&nbsp;log into the My Account&nbsp;page&nbsp;and lodge a ticket, or jump on Live Chat via MOCA (our virtual assistant) so the team can dig deeper into it for you.
&nbsp;
Regards,Genreve

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Connecting Bank Account to MYOB error Suncorp

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