Deleting Bank Feed Error

Question

I have tried to delete a duplicate feed and when deleted it says "Something went wrong. Please try again or refresh the browser"

I have logged out, logged back in, tried a different browser, waited a week and re tried - it just won't delete

melisa_d · Answer

Hi&nbsp;Julie1994,&nbsp;
&nbsp;
Thanks for your post and welcome to the Community Forum ! Can you please provide a screenshot of the window you're in when trying to delete the transaction along with the error so I can take a look into this for you.&nbsp;

julie1994 · Answer

melisa_d · Answer

Hi&nbsp;Julie1994,&nbsp;
&nbsp;
Thanks for the screenshot.&nbsp; I have also run some scripts over your file to see if I can identify the issue but there isn't anything coming up. To troubleshoot, I can see that you're doing this via an iphone are you able to login via a computer browser and check to see if the same error appears ?
&nbsp;
Do let me know how you go.&nbsp;

julie1994 · Answer

Hi Melissa, &nbsp;have been trying via phone and computer. Still not working.&nbsp;

melisa_d · Answer

Hi&nbsp;Julie1994,&nbsp;
&nbsp;
Can you please go into chrome on a computer and&nbsp;retrieve&nbsp;the Chrome Console errors when this happens so I can investigate:
&nbsp;
To open the console can be opened using one of these methods

Select the Chrome menu (3 vertical dots) and choose More Tools &gt;&gt; Developer Tools
Right click on the Chrome window and choose Inspect
Using the shortcut keys Ctrl + Shift + I(nspect)

Once you've opened the console:

Choose the Console tab to view the logs being produced.
Right click and choose Clear Console
Please repeat the action that causes the error in your&nbsp;file. Any errors within the logs will be recorded in red error text.
You can save the log as a .TXT file and attach it to this thread or please attach a screenshot

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