Hi,
We had a client accidently pay an invoice twice on different dates. The first payment made reconciled to the Invoice but the second payment will not let me allocate it to anything :-(
Can someone please help me, my accountant is a bit stumped also :-(
Thank you
Leanne
Hi Esperancerural,
That can be a bit confusing when a customer accidentally pays the same invoice twice. Since the first payment's already matched, the second one won't have an invoice to link to. In this case, you can record it as a customer credit (so it sits against their card), or if you've already refunded the client, you can pop it in as a customer refund to clear it out. Here's a handy help article that steps you through: Creating sales returns.
Regards,
Sai
