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BalmoralPnC's avatar
BalmoralPnC
Experienced User
2 months ago
Solved

Double Payment of Super - please help to rectify

Hi, We have a year end of 31/12 and I was just reviewing somehow Sep2025 super was paid twice through Myob Super for 19 employees and the bank account is reconciled.

 

You can see from attachment that I've only just uploaded Nov and Dec batches last night and so they are still processing payment status.  Is it too late to reverse one of these and apply the $5,925.29 double payment to one of these?

 

I'm really quite unsure how to best treat this with year end / audit coming up so appreciate any advice before these payments for Nov/Dec are processed.  

 

I've no idea how the Sep was done twice.  In bank feeds one was auto matched against all employees through Myob Super but the 2nd one was manually applied to Super Payable. see attachment.

 

I have checked my own Super Fund (as I am also an employee) and the Sep amount has been allocated twice - 3 days apart.

 

Please advise.

 

Thanks

Sacha

 

 

 

 

Duplicate Payment
  • Princess_R's avatar
    Princess_R
    2 months ago

    Hi BalmoralPnC,

     

    If you've paid super twice, it means you've recorded two super transactions to match the two bank withdrawals. It's a bit tricky to provide the exact info to resolve this issue without having more details on what was recorded. This requires a further look into the payroll and super payment transactions. I recommend reaching out to our support team on live chat via the virtual assistant MOCA or submitting a support ticket via MyAccount so we can look further into what's going on.

     

    Cheers,

    Princess

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi BalmoralPnC,

     

    There are two ways to fix duplicate payments: you can either include the adjustments in the next pay or reverse one of the payments created. If you choose to reverse a payment, it's important to check if you were charged twice for the superannuation payments. If you were, you'll need to contact the superfund to arrange for the overpayment to be returned. You can find more information on correcting payments through this link.

     

     

    Thanks,

    Genreve

    • BalmoralPnC's avatar
      BalmoralPnC
      Experienced User
      2 months ago

      Thanks if status if processing am I at risk of this being charged twice? Nothing out of bank account yet. Ifdoneon 27/12 what date is it likely to be drawn? 

       

      thanks 

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        2 months ago

        Hi BalmoralPnC,

         

        If the status of the super payment is still "processing," you're not at risk of being charged twice. Since no funds have been withdrawn from your bank account yet, and considering the payment was made on 27/12, it is likely to be processed within the next few business days. This is in line with the standard processing time for super payments, which can be affected by any issues during the process.

         

        Cheers,

        Princess

    • BalmoralPnC's avatar
      BalmoralPnC
      Experienced User
      30 days ago

      Thanks - checking - do I still need to reverse if I am adjusting the next pay?  We have been charged twice for the super payment and contributions have gone through to members accounts twice.  If I need to reverse, am I reversing the whole Super Payment or just clicking into each individual employee ?  And on what date should this be done as this occured in Sep 2024 and our financial year ends 31/12/24.  Also 4 of the staff members that were overpaid have since left so not sure how to deal with that?  I have finalised the last payroll for Jan and would like to tidy up as part of this months' super payment.  Thanks.

  • BalmoralPnC's avatar
    BalmoralPnC
    Experienced User
    2 months ago

    Hi I'm still in need of some specific advice for the double payment that occured in September.  This only shows up on the Payroll Advice once however payments have been made to employees' funds twice.

     

    How do I offset this towards our upcoming Jan super payments please - specific advice required thank you.

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      2 months ago

      Hi BalmoralPnC,

       

      If you've paid super twice, it means you've recorded two super transactions to match the two bank withdrawals. It's a bit tricky to provide the exact info to resolve this issue without having more details on what was recorded. This requires a further look into the payroll and super payment transactions. I recommend reaching out to our support team on live chat via the virtual assistant MOCA or submitting a support ticket via MyAccount so we can look further into what's going on.

       

      Cheers,

      Princess

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