I have an employee who has been accidentially set up as Electronic, so I need to process the electronic payment. I have followed the steps outlined here - https://community.myob.com/t5/MYOB-Business-Banking/Clear-electronic-clearing-account-salaries/m-p/799285#M2434 - but when I go to Find Transactions, this employee's payments are the only ones NOT to appear there. All the other employees' ones do. Why is this?
Hi Jacqui4,
Thank you for your post.
Please check the linked account for electronic payments. Go to Accounting >> Managed linked accounts >> Payroll tab, and make sure the bank account for electronic payments is the correct bank account.
And got to Banking >> Find transactions >> Source journal >> payroll >> locate the pay run transaction for that employee. Or you can go directly to Banking >> Prepare Electronic Payments and enter the payment type, the date range, and the correct account for electronic payments.
Feel free to create a new post if you need further help.
If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
Cheers,
Princess
