I have a customer that paid an invoice using their credit card. MYOB closed the invoice a week ago and the transaction has just come in on our bank feed. Instead of it disappearing it is showing as an open transaction and I cant match it to anything.
It shouldnt happen like this should it?
Hi Goldcom
Thank you for your post. I would suggest going to Banking >> Reconcile accounts and check if that transaction is already ticked. You can then untick it and Save progress to try and match it with your bank feed. Let me know how it goes.
Please feel free to post again. I'm happy to assist further.
If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.
I had already resolved it. The point I was trying to make is that things are breaking. This morning I logged in and my wages that are usually assigned via a rule where sitting there in unallocated transactions. This never used to happen so why is it happening now.
Bank feeds break so often I cant use auto reminders because we end up reminding customers that have already paid (that looks so proffesional) and the rub of it is that we just got emails advising us that MYOB is increasing the yearly cost for this junk.
We cant be beta testers when running a business.
And here's another thing I see this morning.
Dashboard states that I have 3 overdue invoices. When I go into invoices it states that I have 2 overdue invoices. An invoice that became overdue yesterday is not showing as overdue. So one part of the platform recognises that I do in fact have 3 overdue invoices and another part of the platform has NFI.
How on earth can we trust this software??
