MYOB FEE'S ON PAYMENTS

Any answers ?

This frustrating me no end...

No - no response at all.

Hi, janjac

Thanks for your post.

To correct the situation, you may need to find the surcharge transaction if there's any recorded. To do this, please refer to the steps below:

• Go to Banking and choose Find transactions.
• Click the Transactions tab. A list of transactions appear.
• The surcharge amount will have the same Reference no as the received payment, but with an additional 'S' at the end as shown below.

Once done, please check your Online Invoice Payment report > Transaction details for the reference number. If there is no recorded surcharge, you can manually record a receive money transaction for the surcharge. After that, you can match the invoice and the surcharge transaction to the bank feed transaction. To create a receive money transaction, please check out the Help Article: Receive money for more information.

Please let us know if you require further assistance with this.

If my response has answered your inquiry, please don't forget to click "Accept Solution" to help other users find this information.

Best regards,

Doreen

Thank you - I have checked and there is 2 transactions from back in the beginning where the payment has been separated from the charge.

What happened to make it change ? Can it be reversed so that it keeps doing that ?

Also I get an invoice for the payments taken out at the beginning of the month when I get the subscription invoice.

If the money is taken out directly that saves me getting the invoice which is what I understood would happen when I took on the payment by CC option with the customer paying the fee.