Forum Discussion

janjac's avatar
janjac
Experienced Cover User
10 months ago

MYOB FEE'S ON PAYMENTS

Hoping I can explain this easy enough to be understood ! When some one pays their invoice by card thru the QR code, they pay a fee ontop of the invoice. When the payment comes thru it has the feein...
  • Doreen_P's avatar
    Doreen_P
    10 months ago

    Hi, janjac

     

    Thanks for updating us, and we're sorry for the late response.

     

    If you can see the necessary transactions in place, you can match those transactions to your bank feed. You may also check the Help Article: Reconciling online invoice payments for more information on how to do this.

     

    Best regards,

    Doreen

janjac's avatar
janjac
Experienced Cover User

Thank you - I have checked and there is 2 transactions from back in the beginning where the payment has been separated from the charge.

What happened to make it change ? Can it be reversed so that it keeps doing that ?

Also I get an invoice for the payments taken out at the beginning of the month when I get the subscription invoice.

If the money is taken out directly that saves me getting the invoice which is what I understood would happen when I took on the payment by CC option with the customer paying the fee.

 

Doreen_P's avatar
Doreen_P
MYOB Moderator
10 months ago

Hi, janjac

 

Thanks for updating us, and we're sorry for the late response.

 

If you can see the necessary transactions in place, you can match those transactions to your bank feed. You may also check the Help Article: Reconciling online invoice payments for more information on how to do this.

 

Best regards,

Doreen

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