MYOB PAYBY dates don't align

Question

We have been using the online payments option for quiet some time now.

However, since the new system has been implemented I am unable to edit payments so the settled date matches the date the funds are received into our bank account. In the example below funds were received into our account on 19/07/2024, yet the now un-editable date of the settlement is 22/07/2024. This is an issue as it means we can't correctly reconcile our bank account.

When I have tried to go to the payment to edit it I can't select the payment and hovering over it provides the message above that it can only be done via desktop AccountRight software - we use MYOB Business not AccountRight so is this even available to us?

Hopefully there is a simple fix to this, thank you in advance

doreen_p · Answer

Hi JE28
&nbsp;
If you're having issues with reconciling your bank account due to incorrect dates when the funds were received, you can do manual matching instead. You can check this link here for more information. Feel free to post again if you have further question.
&nbsp;
Best regards,
Doreen

je28 · Answer

Hi Doreen,&nbsp;&nbsp;Thank you for your speedy response.&nbsp;Unfortunately, it does not address the issue I'm having.&nbsp;I am manually matching the transaction. This is something I need to do often as payments made by our customers may not clear into our account for a few days so I will need to edit the date of the payment in MYOB.&nbsp;The issue I am currently having is I can't edit the settlement date as recorded by MYOB (22/07/2024 in my example above) so that it matches the date the money was received into my account (19/07/2024). As per the information in the box that appears when I hover over the CRnumber for this payment editing the date a payment is recorded as received, can only be done on desktop using AccountRight.&nbsp;&nbsp;Prior to the recent change to how online payments were processed, I was able to edit the settlement date so it aligned with my bank statement online using our MYOB Business account.&nbsp;&nbsp;&nbsp;Can you please advise how users who have MYOB Business can edit the payment dates recorded by MYOB for payments made through MYOB PAYBY?&nbsp;Thank you

genreve_s · Answer

Hi JE28 ,&nbsp;
&nbsp;
I'm sorry to hear about your experience. Bank feeds can be matched to ledger transactions regardless of date as long they have the right amounts. I recommend filtering the match transaction window to all transactions instead of close matches to find the transactions you need to match the feed with. Additionally, online invoice payment should automatically close and match transactions without manual input. I recommend going through the article 'Automatically Matching Online Invoice Payments' to troubleshoot the automatic matching.&nbsp;
&nbsp;
In the meantime, feel free to create a new thread if you need any other help.
&nbsp;
Thanks,Genreve

je28 · Answer

Hello,&nbsp;&nbsp;I appreciate you are sorry about my experience. However, again this answer has not addressed my question:&nbsp;How to I edit the date of the settlement recorded by MYOB PAYBY?&nbsp;&nbsp;Thank you for your suggestions but they aren't relevant to my issue:While it may not be necessarily 'essential' that I match the dates, it is preferred and is something we have been able to do until recently.&nbsp;I already have automatic matching set up - as you can see this shows as "Possible Match Found" on the bank transactions page, which is generated by the system - not me. I still need to allocate the payment to the transaction.&nbsp;Whether I'm searching by all transactions or close matches doesn't matter in relation to this issue as I have found the transaction and payment.&nbsp;&nbsp;I look forward to an answer to my question.&nbsp;&nbsp;

jemar_c · Answer

Hi JE28,
&nbsp;
Thank you for your post and I understand that you were able to follow the steps above but still not working. Alternatively, you may check this thread for the other workaround.
&nbsp;
Cheers,
Jem

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MYOB PAYBY dates don't align

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