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daviddy's avatar
daviddy
Member
4 years ago

Online invoice payment matching to the bank feed.

Hi everyone,

I have just started using online invoicing, allowing online payments and applying the surcharge.  Client pays the invoice including the surcharge and MYOB closes the invoice.  But the closed invoice doesn't reflect the surcharge and is showing no balance due.  Then money comes in via the bank feed, including the surcharge and is sitting waiting to be allocated.  Do I create a payment against the initial invoice?  Do I manually add the surcharge as a line item to the invoice?  I can't find help on this in any of the online areas.

Thanks

 

1 Reply

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  • Hi daviddy

     

    Thanks for your post and welcome to the Community Forum ! Our help article Customer surcharging for online payments has information and instructions on how to handle the online payments payment and surcharge. This is under heading handling the payment. 

     

    I hope this helps, if you do need further assistance please let me know. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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