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Trajik's avatar
Trajik
Partner
9 months ago

Online payments duplicate deposits

When I receive Online payments, MYOB is creating 2 deposit transactions in the bank rec screen.  But when I look at bank transactions the duplicate is not there.  Also, it is coding the duplicate transaction to an Other Income account.

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    9 months ago

    Hi Trajik,

    Thanks for raising this! This issue need a closer look on our end, so it’s best if our team can jump in and check things out in the backend for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

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