Forum Discussion

Lodauto's avatar
Lodauto
Member
3 months ago

Reconciliations

I have a problem with reconciling my accounts.

After I have reconciled an account, a random transaction will 'pop' back into the file to be reconciled again.

This is just there, it does not affect the totals.

MYOB says that I must have changed something in that transaction - I know no changes have been made.

I can see in the previous reconciliations that the transaction has been processed.

All reconciliations are submitted as 0.00 out of balance.

The fix is that I have to undo the previous reconciliations back to that date and re do them - some of these transactions are 2 months old and some from the previous month.

Has any one else had this issue and have you been able to get it fixed?

 

2 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 months ago

    Hi Lodauto,

    Thanks for your detailed input. It’s unusual for a previously reconciled transaction to reappear in the Reconcile Accounts window, as this usually means something on the transaction has changed — for example, the date, amount, account, or transaction type. Since you’ve confirmed that no changes were made, I’d recommend getting in touch with our back-end team so they can investigate this further for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

  • Lodauto's avatar
    Lodauto
    Member
    3 months ago

    I also spent 2 and 3/4 hours on the phone with the MYOB staff and the result was that I must have done something because it doesn't happen in MYOB - ever.

     

    MYOB may want to check the forums as this has been happening for at least 4 years that I can see in some way or another.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home