My super payable is not reconciling, or calculating properly.In my general ledger report, the super payable does not match with the superannuation total; and the super payable does not reflect what can be seen when viewing bank tansactions.Bank feed shows 9166.68 of super payments, all are coded 2-1355; one super payment was made incorrectly and is in a journal instead but the full amount of 10,000.02 is coded for 2-1355. In the general ledger only some of the payments have been recognised.I cannot see how to fix this since they are already coded correctly.

Hi Nationaltesting Go to Banking>>Find transactions>>Debits and credits tab and select the super payable account in the Account field. Click on the reference number to open the transaction. You can also go to Banking>>Reconcile accounts and select the super payable account in the Account field. Please let me know if you need further help.

Hi LiLbUg Thanks for your post. Based on your screenshots it looks like you're using the Pay Super service. If this is correct, bank feed transactions need to be matched with the Pay Super (PS) transaction. Allocating a bank feed transaction automatically records a transaction, which will cause duplicates and out-of-balance issues. A pay run transaction credits the Superannuation payable liability account. When super is paid, the Pay super transaction debits the Superannuation payable account, clearing the liability. If you allocate the bank feed transaction to the Superannuation payable account, a Spend money transaction is recorded which also debits the Superannuation liability account. You would need to unmatch the those bank transactions, delete the Spend money transactions and match the Pay super transactions to the bank feed transactions. Please let me know if you need further help. If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

I cannot find the transaction 'spend money' that was created. Can you help further with this.Thanks

I cannot unmatch the records, I get the errorYou cannot undo the approval because the transaction has been reconciled. Click the Refresh icon in the Match Transactions window to see the latest information.

Hi LiLbUg If the Spend money transactions have been reconciled you will need to undo the reconciliations, unmatch and delete the Spend money transactions. Then match the Pay super transactions and re-do the bank reconciliations. To undo bank reconciliations: go to Banking>>Reconcile accounts click on Undo Please let me know if you need further help. If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Super Payable wrong | MYOB Community

Tracey_H
Former Staff
3 years ago
Hi LiLbUg

Thanks for your post. Based on your screenshots it looks like you're using the Pay Super service. If this is correct, bank feed transactions need to be matched with the Pay Super (PS) transaction. Allocating a bank feed transaction automatically records a transaction, which will cause duplicates and out-of-balance issues.

A pay run transaction credits the Superannuation payable liability account. When super is paid, the Pay super transaction debits the Superannuation payable account, clearing the liability. If you allocate the bank feed transaction to the Superannuation payable account, a Spend money transaction is recorded which also debits the Superannuation liability account.

You would need to unmatch the those bank transactions, delete the Spend money transactions and match the Pay super transactions to the bank feed transactions.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
- Nationaltesting
  3 years ago
  I cannot find the transaction 'spend money' that was created. Can you help further with this.
  Thanks
  - Tracey_H
    Former Staff
    2 years ago
    Hi Nationaltesting
    
    Go to Banking>>Find transactions>>Debits and credits tab and select the super payable account in the Account field. Click on the reference number to open the transaction. You can also go to Banking>>Reconcile accounts and select the super payable account in the Account field.
    
    Please let me know if you need further help.
- LiLbUg
  Contributing User
  3 years ago
  I cannot unmatch the records, I get the error
  You cannot undo the approval because the transaction has been reconciled. Click the Refresh icon in the Match Transactions window to see the latest information.
  - Tracey_H
    Former Staff
    2 years ago
    Hi LiLbUg
    
    If the Spend money transactions have been reconciled you will need to undo the reconciliations, unmatch and delete the Spend money transactions. Then match the Pay super transactions and re-do the bank reconciliations.
    
    To undo bank reconciliations:
    
    go to Banking>>Reconcile accounts
    
    click on Undo
    
    Please let me know if you need further help.
    
    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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