Forum Discussion

Katty's avatar
Katty
Contributing User
5 years ago
Solved

Processed Super to the wrong fund - Pay Super AccountRight

I processed Super via PaySuper to the wrong fund for one of the employees as they provided the wrong BSB number for their SMSF. How long does it take for the money to be returned back to company bank account so I can edit their super details and do a reverse?

It has been 5 business days since money was withdrawn from company bank and the status in MYOB Pay Super is still Completed eventhough we all know something is wrong.

  • Hi Katty 

     

    Although you might be aware something is incorrect with regards to the information accompanying a superannuation payment, the payment has to go through the Pay Super system and hit the super fund for it to be recognized as containing incorrect information accompanying the contribution.

     

    Depending on your bank, once the contribution has been returned from the super fund, it may take up to 3 business days for the amount to show in your bank account after it has been returned

1 Reply

Replies have been turned off for this discussion
  • Neil_M's avatar
    Neil_M
    Former Staff
    5 years ago

    Hi Katty 

     

    Although you might be aware something is incorrect with regards to the information accompanying a superannuation payment, the payment has to go through the Pay Super system and hit the super fund for it to be recognized as containing incorrect information accompanying the contribution.

     

    Depending on your bank, once the contribution has been returned from the super fund, it may take up to 3 business days for the amount to show in your bank account after it has been returned

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.