Forum Discussion

sarahatscbk's avatar
sarahatscbk
8 months ago
Solved

Transactions missing from reconciliation page, but showing in bank register

My clients file has been reconcilled to 30/06/2023 and says there are no further transaction to todays date. However there are transactions in the bank feed (fully allocated) from 1/07/2023 to todays date which match the bank statements I have. 

I have undone all historic reoncillations to see if that solved the issue but transactions are still missing. 

Unsure how to proceed. 


Thanks

 

  • sarahatscbk's avatar
    sarahatscbk
    8 months ago

    Genreve_S 

    Its fixed itself! Couldnt tell you how but the reconcilliation page suddently appeared with multiple rec's to undo (even though i put it back to never) I undid all again and it fixed.


    Thanks

6 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    8 months ago

    Hi sarahatscbk,

     

    It looks like you've undone all your previous reconciliations, but there are still missing transactions. I recommend following the steps outlined in this post to reveal any hidden transactions. Additionally, double-check to ensure that the transactions in the Reconcile Accounts window match those in the bank feeds.

     

    Let us know if you need any further help with this. 

     

    Thanks,
    Genreve

  • sarahatscbk's avatar
    sarahatscbk
    8 months ago

    Thanks Genreve_S 

     

    Unfortunately that didnt work. Transactions between 29/06/2023 and 01/04/2024 are still missing from the reconcilliation even though they appear in the bank transactions. From 02/04/2024 a few appear but a lot are missing from the reconcilliation.

     

    Further assistance would be great!

    Thanks

    Sarah

  • sarahatscbk's avatar
    sarahatscbk
    8 months ago

    Genreve_S 

    Its fixed itself! Couldnt tell you how but the reconcilliation page suddently appeared with multiple rec's to undo (even though i put it back to never) I undid all again and it fixed.


    Thanks

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    8 months ago

    Hey sarahatscbk,

     

    I'm glad to know that you reconciliation window is now fixed. If you encounter any issues in the future, feel free to create a post again.

     

    Best regards,

    Doreen

  • kirsten's avatar
    kirsten
    Experienced User
    8 months ago

    It is not fixed for me. I tried to get help with MOCA but it would not transfer me to a person. When I tried to select options in MOCA it threw me out.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    8 months ago

    Hi kirsten,

     

    If you're having trouble connecting to live chat support, no worries you can also submit a support request through MyAccount. Simply log in to your MyAccount, navigate to the support section, and submit your request there. Our team will get back to you as soon as possible.

     

    Regards,

    Sai

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