Item Import Error

Question

Hi all,&nbsp;&nbsp;Am I doing something wrong? I can't make an uploaded .txt file successfully import products.&nbsp;I have even simply downloaded and re-uploaded my exported items (without touch it) and I still get the following error.&nbsp;&nbsp;None of the items in the file you uploaded could be pre-validated. There have been some errors detected in the file data :Something went wrong. Please try again or refresh the browser.Please rectify these issues before uploading again.&nbsp;I'm using Chrome and Safari, same error, I've probably attempted 20 or more different variations on what could be wrong and no change.&nbsp;&nbsp;Further to that, the template file has a missing column? The "Inactive Item" one.&nbsp;The downloadable template file also uses Y for yes in the sell column where the documentation says use S, this is reflected in my products exported.&nbsp;&nbsp;I've attached my edited text file.&nbsp;&nbsp;Please let me know.&nbsp;&nbsp;H.

hrbnz · Answer

Thanks for the reply, yeah I have checked that they are exactly identical many times, even doing only one test product based exactly on the exported file. Plus the documentation is inconsistent with the template download, and the template is wrong.

I think this needs a ticket raised to at least change the download template to match.

I had to do it manually.

Thanks for your help though.

Harry

earl_hd · Answer

Hi HRBNZ,This is quite tricky. The golden rule with MYOB imports is making sure your .txt file matches exactly what MYOB is expecting. First, export to Excel and check the required fields and their locations. Then, open your import file in Excel and compare them. If the columns don't align with the same names and locations, the import won’t work. Once everything matches, save the file as a .txt again and try the import.If the issue remains the same, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl

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Item Import Error

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