Forum Discussion

sorinapapusoi's avatar
sorinapapusoi
Contributing User
2 years ago

Can't find my business once logged on

Hi there, I've just gone to log into myob business and essentials and both are showing no businesses available to be clicked. I've attached a screenshot for your reference. Even if I type it, it doesn't show up. Please help!! need to get this done today. :)) 

 

thanks in advance! 

Sorina 

10 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi All

     

    We were able to send you a private message requesting additional details to assist you with your concerns further. We are looking forward to your response.

     

    Best regards,

    Doreen

  • MH5's avatar
    MH5
    Experienced User
    2 years ago

    This is what I am getting this morning, did you get help with this, what happened?

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, sorinapapusoi and amac22 

     

    We recently requested additional information and are awaiting your response. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you. Please check your inbox.

     

    Best regards,

    Doreen

  • sorinapapusoi's avatar
    sorinapapusoi
    Contributing User
    2 years ago

    Thanks guys! It actually sorted itself, turns out my MYOB was just updating to the new business subscription. everything is working now :) 

  • sorinapapusoi's avatar
    sorinapapusoi
    Contributing User
    2 years ago

    Hi! it ended up sorting itself out - turns out it was just an upgrade from essentials to business and I was trying to log in while it was updating? I tried again a day later and it was all fine :) 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, sorinapapusoi

     

    Thank you for updating us.

     

    We're glad to hear that you can now see your business. Please feel free to start a new post in the future if you encounter any further issues. We are delighted to assist you.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, amac22

     

     

    We recently requested additional information and are awaiting your response. Please check your inbox as we sent you a private message. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, MH5

     

    For us to assist you more effectively, we recently requested additional details through a private message. We would recommend checking your inbox. We are happy to assist you.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi All

     

    We recently requested additional information and are awaiting your response. We are closing this case as we were not able to receive updates. Please be assured that should you need further support, we are here to assist you promptly. Feel free to start a new post, and we'll be ready to address your concerns.

     

    Best regards,

    Doreen