Forum Discussion

shelburke's avatar
shelburke
2 months ago

Trouble logging in - needing to link a user

Hi all,

 

Has anyone had the message before that asks you to link a user ID to your MYOB account as you're trying to log in?

 

I'm not the owner of this file - someone has invited me to be an administrator so I can work on the file.

 

As yet, I'm unable to log in as I don't know the correct details to link and neither does the person who is the file owner.

 

Has anyone else experienced this?

I have tried asking MOCA, but it cannot help me.

 

Many thanks,

Shelley

 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hey shelburke

     

    The User ID can be found in AccountRight. Here's a thread that you can check for detailed steps on how to do it.

     

    Best regards,

    Doreen