User cannot accept invitation
I am trying to set up a new user in MYOB Pro and he keeps getting the following message when trying to accept:
I have deleted the original invite and made a new one but still doesn't work. Any ideas!
Forum Discussion
4 Replies
Hi Lis2014,
There could be several reasons for this issue, and we might need to investigate further to identify the root cause. This might require individual assistance on the backend. I recommend reaching out to our support team for more help. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.
Regards,
EarlThanks, this problem has now been resolved. I manged to get the client to follow instructions a bit more closely!!
How did you resolve it?
Hey IllawarraAnn,
We're aware of users having trouble accepting invitations and keeping a close eye while we work behind the scenes. To stay in the loop, check our status hub for updates as we get things sorted.
Cheers,
Doreen
