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jessica_W's avatar
jessica_W
Member
6 months ago

calculated rates missing amounts on payrun/payslip

Hi

I processed payrun yesterday (19/10/25) for a business i work for and noticed a few errors that has appeared on our staff payslips that were sent off today. Calculated rates on wage items had completely disappeared on a few staff members but they were different pay items for each employee (Some had the same pay item's showing but some employees had the calculated rates showing and some didn't) and I had the calculated rate amount completely change on another staff member's base rate which cannot be done unless it was changed manually through the employees section. I went back to view it today and it has never changed to the rate showing on the payslip.

 Was there some sort of glitch that happened over the weekend? I cannot get my head around how this could have happened nor how im going to fix it as its happened to multiple employees.

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    6 months ago

    Hi jessica_W, 

     

    Totally get the where you're coming from, payslip rates not lining up is a headache. Good news, it’s almost always setup related (your pay items and Standard Pay), not a glitch.

    Few common fixes: 

    • Set affected items to Regular rate multiplied by 1.0000 (not Fixed hourly rate) so they follow the base rate.
    • If Automatically adjust base hourly or base salary details is ticked on leave/other items, try unticking it.
    • Clean up any stray/fractional hours in the employee’s Standard Pay.
    • For salaried staff, the payslip “hourly rate” comes from annual salary, so it can differ unless the item follows the base.
    • If you haven’t lodged yet, reprocess after fixing; otherwise, update setup and do a small adjustment next run.

    If none of those fixes work, your best bet is to reach out to our support team by creating a support ticket on the My Account window or reach out to live our live chat team through MOCA, our virtual assistant. 

     

    Regards,

    Genreve

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