Forum Discussion

Fabrication's avatar
Fabrication
Experienced Cover User
3 years ago
Solved

Deleted payroll still showing in STP (as Not Sent)

We have deleted an incorrect pay run (employee by employee) and input the corrected one. However, both are still showing in STP. (The incorrect one is "Not Sent"). Why is it still in STP after being deleted? Can we get rid of it so it doesn't get sent in error?

  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi Fabrication 

     

    Thanks for your post. Deleting a pay run only deletes the pay transaction(s) recorded in the software, the STP report created when the pay run is recorded isn't deleted and will still appear in the STP reporting centre. It's not possible to delete STP reports.

     

    However, STP updates the YTD amounts each time a report is sent. This means that if that incorrect report is sent in error, the YTD amounts will be updated when you send the next pay run report. Or, you can wait until the incorrect report is accepted, then click on the Send update event button to update the YTD amounts immediately.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi Fabrication 

     

    Thanks for your post. Deleting a pay run only deletes the pay transaction(s) recorded in the software, the STP report created when the pay run is recorded isn't deleted and will still appear in the STP reporting centre. It's not possible to delete STP reports.

     

    However, STP updates the YTD amounts each time a report is sent. This means that if that incorrect report is sent in error, the YTD amounts will be updated when you send the next pay run report. Or, you can wait until the incorrect report is accepted, then click on the Send update event button to update the YTD amounts immediately.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Fabrication's avatar
    Fabrication
    Experienced Cover User
    3 years ago

    Thanks Tracey, you answer has helped. Just to clarify in my own mind, it is safe to send the incorrect STP report, because the correct one will give the YTD figures from the MYOB software anyway?

    Don

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Fabrication 

     

    Hi Don

     

    You're right that the correct report will send the YTD amounts from the software, those figures are pulled from the employee card>>Pay history. The other thing about STP reports is that each one overrides the previous one, the ATO use the time and date stamp of the report to determine the most recent YTD amounts. So make sure a report is accepted before you send a new one when you're updating the YTD amounts. 

     

    Let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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