Employee Payroll Transactions Missing when trying to Allocate Bank Transactions

Yes, the payroll transaction was ticked in Reconcile accounts.  Unticking the transaction did work.

Thanks

Hi Sparks01 

Thanks for your post. The first thing I'd check is the linked account for Cheque payments. Go to Accounting>>Manage linked categories>>Payroll tab and make sure the Bank account for cheque payments is the correct bank account.

Also go to Banking>>Find transactions>>locate and open one of those pay transactions and check the Account field is the correct bank account.

If the pay transactions have been posted to the correct bank account, go to Banking>>Reconcile accounts and check if those pays are ticked. If they are, untick them and they will appear to be matched in Bank transactions.

Let me know how you go.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Have the same problem. 

Hi Tracey, 

Thank you for your reply.

I have found the missing transations as they have been linked to 1-3001 Electronic Clearing Account, even though they should be linked to the Cheque account.

Are you able to advise how to get these transactions chnaged back to Cheque account, so they can be allocated on the bank feed?

Thank you.

Hi Sparks01 

Great to hear you worked out why they are not appearing in Bank transactions. My Forum post, Why can't I match employee pays in Bank transactions, has detailed instructions for fixing this. 

Let me know how you go.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Hi Sadie 

Can you please follow the steps in my previous reply and let me know how you go:

Go to Accounting>>Manage linked categories>Payroll tab and make sure the Bank account for xxxx payments is the correct account. 

Go to Banking>>Find transactions>>locate and open one of those pay transactions and check the Account field is the correct bank account.

If the pay transactions have been posted to the correct bank account, go to Banking>>Reconcile accounts and check if those pays are ticked. If they are, untick them and they will appear to be matched in Bank transactions.

You'll also need to check the Payment method selected in employee card>>Payment details. If it's electronic and the pay transactions have been posted to the electronic clearing account following the instructions in this post: Why can't I match employee pays in Bank transactions

Hi Tracey, 

I can see the missing transactions have been allocated to Electrontic Clearing account rather than Cheque.

This is very strange as the employee card files all have Cheque as the payment method. Which is how they were set up when the MYOB update occurred. 

Anyway, I still cannot figure out how to change these missing transactions.

If I go to Banking >> Reconcile Accounts, I can see the transations under the Elcetrocnic Clearing Account and they are unticked.

Thank you.

Hi Sparks01 

Go to Accounting>>Manage linked categories>>Payroll tab and check the account selected at Bank account for cheque payments. It sounds like the electronic clearing account is selected instead of the bank account.

For the transactions that are posted to the electronic clearing account you will need to follow the instructions in this Community Forum post to move the amounts to the bank account: Why can't I match employee pays in Bank transactions?

Let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.