greendalia
6 months agoMember
Error message when paying employee super
Hi there,
I am paying super to employees and both these error messages have come up at different times:
- This fund is no longer accepting contributions with Pay Super, and;
- One or more super funds selected is inactive and can't accept payments
The fund is One Super - PROFESSIONAL SUPER / STUDENT SUPER / CRUELTY FREE SUPER / ENGINEERING.
ABN - 43 905 581 638
USI - 43 905 581 638 021
All details seem to be active and correct.
I read other solutions that suggested creating a new super fund but I cannot enter the ABN and USI for an APRA regulated fund, it seems you have to select it from the list and allow those fields to self-populate.
Is there something I am doing wrong or does this need to be corrected on your end?
Thanks in advance.