Forum Discussion

greendalia's avatar
6 months ago

Error message when paying employee super

Hi there, 

I am paying super to employees and both these error messages have come up at different times:

 

  • This fund is no longer accepting contributions with Pay Super, and;
  • One or more super funds selected is inactive and can't accept payments

The fund is One Super - PROFESSIONAL SUPER / STUDENT SUPER / CRUELTY FREE SUPER / ENGINEERING.

ABN - 43 905 581 638

USI - 43 905 581 638 021

 

All details seem to be active and correct. 

 

I read other solutions that suggested creating a new super fund but I cannot enter the ABN and USI for an APRA regulated fund, it seems you have to select it from the list and allow those fields to self-populate. 

Is there something I am doing wrong or does this need to be corrected on your end?

 

Thanks in advance.

2 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    6 months ago

    Hey greendalia,

     

    Spot on with what you’ve noticed! The errors pop up when the old super fund’s no longer active for Pay Super, so you’re on the right track creating a new fund. When you add the new super fund, just pick the fund name from the drop-down list, and the ABN and USI details will fill themselves in like magic. Since you’ve got another fund with the same name already in your setup, pop something like “new” at the end of the name to help you save it without any fuss. After that, link the brand new fund to your employee and you’ll be set to process their super payment. Make sure to check this link for more info. 

     

    Cheers,

    Doreen

  • I was having this issue where it says the fund name is incorrect. The fund name for Student Super is actually incorrect in the MYOB list, instead of "PROFESSIONAL SUPER / STUDENT SUPER / CRUELTY FREE SUPER / ENGINEERING" it should be "Student Super Professional Super". This was giving issues when making a super payment saying the fund name was incorrect.

     

    However, removing and re-adding the fund has made it work somehow.