ETP payments not in YTD reports

Hi DeIzz,

Thanks heaps for letting us know what’s going on with those ETP payments. You’re definitely not alone, we have had a couple of similar reports to this from customers. We’re gathering all the details we can so our team can get to the bottom of it, and we will need you to please contact our team. They’ll double-check a few things with you to make sure it's not an unrelated issue and log your details for further investigation if needed. The best way to reach them is to start a chat with our virtual assistant, MOCA, and they’ll get you over to the live chat team. 

Cheers,

Princess

Thanks, chatting with them now.

I have the same issue

Hi Renee5​,

Thanks for flagging that you're having the same ETP payments issue. You're not alone, a few others have hit the same snag. We’re rounding up all the details so our crew can sort it out. It’s best to have a quick chat with our team through our virtual assistant MOCA. The team will double-check a couple of things with you and log your case for a closer look if needed.

Cheers,

Shella

I have tried the online chat, no luck as it is closed. I am in Perth. Tried calling MYOB support, also closed.

Hi Renee,

Good luck with the online chat, they are still yet to resolve this issue for me.  I spent 2 and a half hours on the phone to them yesterday, and no one seems to have any idea about this problem.

No luck with online chat, I called them today as they close 3pm Perth time.

MYOB duplicated/re-did the ETP pay run, which filtered through to the YTD verification report. 

Now, MYOB will remove the old ETP pay run, which did not filter through to the report.

I have been told this will take up to 3 days.

Once I get confirmation the old pay run has been removed, I will run reports again, (I have save the old Payroll activity, summary, register & YTD verification), and make sure they are correct.

Hopefully will have EOFY STP finalisation completed by the 14 July.

It looks like there was a glitch with the migration. AccountRight to MYOB Business Pro, not all the data migrated over. Very disappointing as MYOB does reassure all payroll data is transferred over to the new file.