Forum Discussion

Cathy21's avatar
26 days ago

Pay Run timing out

Hi is anyone else having problems it doing a pay run.  The circle keeps going around and around.

2 Replies

  • This is in MYOB Business.  Tried yesterday and today.  Have cleared internet searches.  Just keeps going around and around.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    25 days ago

    Hey Cathy21,

     

    First off, hats off to you for clearing your cache. Great to see you tackling this head-on. The good news is that there haven't been any reported issues with processing pay runs. I've ran a test on my side to check, it worked out perfectly without any hiccups. Since clearing the cache didn't fix it, the next best step is to ensure your internet connection is solid-rock. If that doesn't do the trick, you can use a different device or computer and see if it'll work. Also, you can reach our team on Live Chat via our virtual assistant, MOCA, they can check to see what's going on behind the scenes.

     

    Cheers,

    Doreen

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