Forum Discussion

Vangel's avatar
Vangel
2 years ago

Pay Runs Tab not loading

I am trying to open the pay runs tab, but the system is going into an endless loop.  It won't open the screen for me to finish an existing pay run.  It worked fine 3 hours ago. But now nothing.  Everything else seems to be working OK.  Anyone having similar issue?  This is urgent because I have to process payroll today. 

4 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi Vangel,

    Thanks for your post. To resolve this issue, I recommend clearing your browser's cache and history. Alternatively, you can try logging in from a different browser or using a different device.

    Please do let me know how you go on this.

    Regards,
    Earl

  • Vangel's avatar
    Vangel
    2 years ago

    I have cleared the cache and have installed chrome.  The same issue persists. 

  • RAS1's avatar
    RAS1
    2 years ago

    Hi Vangel , 

     

    Just want to check if you have a solution yet? 

     

    I met the same issue. 

     

    Regards,

     

    Blake

  • _-_-_-_-_'s avatar
    _-_-_-_-_
    Experienced Cover User
    9 months ago

    Just started getting this issue, tried creating a new payrun from the create menu, tried different users, different computers and phones, all sit there with the loading screen for hours. The create menu just gives a generic "Something went wrong"

     

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