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RochelleC's avatar
RochelleC
Member
1 year ago
Solved

Payroll & STP not updating at the ATO

I have 3 pay runs that are showing on the  ATO STP Portal as either

  1. $0 balance  x 2 payruns
  2. Overtime components excluded x 1 payrun

They are however showing as correct amounts in the MYOB EOFY finalisation report and the payruns are showing correctly in the payrun report. 

 

I was advised by MYOB to reverse and reprocess however this again did nothing.  Previous instructions shown in this forum indicate you need to do an updated payrun which updates the YTD balance but i want to see the individual payruns in the report.

 

I want the correct pays to be showing in the ATO STP, do I need to reverse and process as a NEW payrun? however this will impact previous BAS Quarter reporting.

 

I did request support via the support chanel but have not been replied to so hoping this forum will assist.    I am aware there are other similar posts but they do not actually answer the question and can no longer be replied to.

 

Hoping you can assist so I can fix in this December quarter

ATO
BAS reporting
STP Error
  • Genreve_S's avatar
    Genreve_S
    1 year ago

    Hi RochelleC 

     

    I get where the concern is rooted. ATO receives its information directly from the reports in the file, not the STP report. If your payroll register and payroll summary reports are correct, you shouldn't have anything to worry about. I also recommend sending an update event to ensure all data is accurately displayed.

     

    Thanks,
    Genreve

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  • cleanoptions's avatar
    cleanoptions
    Experienced User
    9 months ago

    Hi erinbattams

     

    Unfortunately the MYOB moderators cannot give a clear and concise explanation as to why the compliance of the feature that MYOB promotes ie compliant STP reporting to the ATO - is not working in a number of instances - as can be seen by the replies and the insistence that if the reports are OK you are good to do - um no. 

     

    One theory that I do have is that when there is an MYOB error on the pay run function - ie you have a saved Pay Run and then try and go back to that pay run in a day or so, MYOB programming cannot cope with this action and in fact freezes and errors.  You then have to create a new pay run (re-enter all the information from your saved pay run).  This in turn does not, for some unknown reason, send the information to the ATO - whether it is because there are two pay runs with the same time frame on the MYOB system - who knows.

     

    My solution was to amend the ATO BAS and/or the PAYG lodgement with the correct information and hope that at the end of the financial year that the correct payroll information (from the MYOB feature of compliant STP reporting) is received.

     

    thanks

     

     

     

     

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