Forum Discussion

Kezza3's avatar
Kezza3
Member
6 months ago

Payroll error

HI,

I have just started using payroll in the web browser and am getting error message -

Checking pay run - failed Try again.

Where do I go to see what has failed?

Thanks

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    6 months ago

    Hi Kezza3,

     

    Good on you for getting started with payroll in the browser. That error message "Checking pay run failed, try again" can be a bit of a head-scratcher. This one's something our support crew needs to step in for, as they'll need to run a specific script behind the scenes to sort it out. The quickest way to get help is reach out to our live chat support through our virtual assistant, MOCA, or if you prefer, you can submit a case via MyAccount.

     

    Regards,

    Sai