Hi All,
My staff payslips are not emailing nor opening. When I contacted support, they blame our logo. BUT I don't have the logo in MYOB.
The support keeps circling back to blaming the logo and they are not giving me an answer. They have referred it up to someone more senior, who blamed our logo. I am in breach of the Fairwork Australia rules.
My questions are:
1/ does anyone have a solution?
2/ does anyone know how to motivate MYOB to fix the issue?
Hi DrKathyLee,
Thanks for posting on the forum, this does seem frustrating for you. I see you already have a case with our Customer Resolutions Team. This is the right team to be working with for a solution here. This most commonly happens due to logos, but in the team's latest response to you they're asking multiple questions, it'll likely be a process of elimination, troubleshooting various possible issues to get to the bottom of this. Hopefully, it won’t take too long to get sorted out. Feel free to answer their questions as best as you can.
Cheers,
Princess
