Forum Discussion

Chris_Wang's avatar
Chris_Wang
Cover User
4 months ago

Something wrong with EOFY finalisation

When I attempted to finalise and notify ATO for the 2023/24 payroll information, it keeps coming with the following information: 

 

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: a892028a-8279-4ee0-912c-45bee4cd645f.

 

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 6dae110d-d6ac-4382-b3e1-0665e01e9e0e.

  • Shella_A's avatar
    Shella_A
    MYOB Staff
    4 months ago

    Hi Chris_Wang

     

    Thanks for your detailed post. When finalizing a large number of employees (100+) in one go, you may experience this timeout error. This can be included when you're trying to report the pay figures. To deal with this, I recommend doing a finalization for a single employee at a time; if this works, reduce finalization batches to 50 employees or less at a time. Keep me posted on how it goes on your end.

     

     

    Kind regards,

    Shella

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content