Something wrong with EOFY finalisation
When I attempted to finalise and notify ATO for the 2023/24 payroll information, it keeps coming with the following information: Something went wrong. Please try again or refresh the browser. Pl...
Forum Discussion
Hi Chris_Wang
Thanks for your detailed post. When finalizing a large number of employees (100+) in one go, you may experience this timeout error. This can be included when you're trying to report the pay figures. To deal with this, I recommend doing a finalization for a single employee at a time; if this works, reduce finalization batches to 50 employees or less at a time. Keep me posted on how it goes on your end.
Kind regards,
Shella
Hi Shella,
It's EOFY again. Now, I received the same error message. I have followed your previous recommendation, finalised less than 10 employees at a time instead of all employees (even we only have 45 employees), it worked. However, this is one employee, for some reason, every time I try to finalise it, the message of "Something went wrong. Please try again or refresh the browser." comes up again.
How to fix this?
Hey ZHAO,
Check the employee card setup by clicking through each tab to see if there are any blank fields that need filling or any oddball characters lurking about. If you spot any blanks, pop the details in, and if there are any strange characters, give them the boot. Once you’re done, hit ‘OK’ to save. Then, do a similar check for the payroll categories. Hunt down any blanks or unusual characters, make the fixes, and hit ‘OK’ again. If this doesn't do the trick, make sure to reach out to our team. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Cheers,
Doreen
