Forum Discussion

deonieg's avatar
5 months ago

Spinning Wheel of Death when click on "Pay runs"

Help! We need to process a pay run and only get a spinning wheel when we click on "Pay runs" in the drop down menu. No error message, nothing. I'm feeling perhaps that its a permissions conflict as we change the phone number for the super authoriser, however this is the only change made. ahhh! 

 

  • Hi deonieg

     

    This could be due to a number of reasons, but it's unlikely to be related to the change of phone number for the super authoriser. If you're still having an issue, I'd suggest trying a few things: clear your browser cache, try a different browser, or restart your computer. Keep me posted on how it goes and if you need any more assistance. 

     

    Kind regards,

    Shella

  • Leaudaiskez72's avatar
    Leaudaiskez72
    Contributing User

    I have the same issue, trying to get assistance is a joke. The MYOB support for the money we pay is pathetic. 

  • Hi Shella_A I have the same issue. I need to do payroll today and the wheel spinning on 'pay run'. I have tried to clear the browser cache, try new browser.  Can you please help?