Forum Discussion

KrysMartin's avatar
22 days ago

Staff unable to view timesheets in MYOB Team app

We have 40+ staff and a small selection of them cannot view their submitted timesheets via the MYOB Team app, even though I can view the submissions in the backend https://team.myob.com/ portal.

 

Have attached a screenshot of the Timesheet area of my MYOB Team app displaying no submitted shifts, plus a screenshot of the backend portal showing I have submitted 4 shifts. 

 

I already submitted a post 2 years about this issue and it is still ongoing, causing much frustration affected staff. 

 

We have tried:

  • uninstalling/reinstalling the app
  • removing/re-inviting the staff
  • deleting/re-creating the location

None of the above suggestions from MYOB is resolving the issue. 

 

Any other suggestions? 

  • Shella_A's avatar
    Shella_A
    MYOB Moderator

    Hi KrysMartin,

     

    Since you've already tried uninstalling/reinstalling the app, removing/re-inviting the staff, and deleting/re-creating the location without success, I recommend reaching out to our support team for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

     

    Regards,

    Shella