Forum Discussion

BryceHoad's avatar
BryceHoad
Contributing Cover User
23 days ago

STP Update Event error

Hello, trying to complete an STP update event and receiving this error. There is some information about leave category set up causing issues, but these look good. Any ideas ? Thank you.

 

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    21 days ago

    Hi BryceHoad,

     

    It sounds like your STP update’s hit a bit of a snag. It usually happens because of a little mix-up with the leave categories. Even if they look fine at first glance, it’s worth double-checking each line item to make sure they're set up spot-on. If everything still seems good and the error's sticking around, no stress, jump onto our live chat support via MOCA, our virtual assistant, or chuck through a support case via MyAccount. The team can run a script over your file and sort it out for you. 

     

    Regards,

    Sai