Forum Discussion

gillian4's avatar
gillian4
2 years ago

Super paid to wrong fund, has not been returned.

Hi,

The super fund was set up incorrectly for this employee. Funds were sent but have not been returned six weeks later.

There appears to be no way to access details of payments. I have corrected the fund on the employee details and now the MYOB reports are showing that fund as being paid into  - only the actual Payment run shows the error.

Where can I go from here to check and look inot this payment/ Can I log into the cleaaring house?

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    12 months ago

    Hi gillian4

     

    Sorry to hear about your super payments not being returned. Since this needs a closer look at your account, I recommend connecting with our virtual assistant, MOCA, through this link: myob.com/support, for quick support. If MOCA can’t help, you’ll be directed to our live chat team, who can assist further.

     

    Feel free to create a new thread if you need any other help.

     

    Thanks,
    Genreve

     

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