Super

Hi DannielleCook - thanks for your question.

 

Sorry to hear you're having trouble paying super. If the problem continues, reach out to MOCA, MYOB's virtual assistant, at myob.com/support for deeper assistance. If MOCA can't resolve the issue, the live chat team is available to provide further help.

 

Adrian

Hi there DannielleCook

 

In addition to that, you can also check the following:

 

• You can check with other Pay Super Admin users and see if they're also getting similar error.
• Check in Payroll Settings > Superannuation Funds if there are any duplicates and remove them and link correctly to all employees. Clear cookies and cache and re-login and try.
• If still issue, then unlink the superannuation funds to an employee, delete the super fund and re-enter it and relink to the employee card which will refresh the super funds if it had any changes recently. Try for one employee first and process SUPER only for that employee and check if its working then do for rest of employees

Feel free to post again if you encounter issues in the future.

 

Best regards,

Doreen