Forum Discussion

springcav's avatar
springcav
Experienced Cover User
1 year ago

Terminated Full Time Employee returning under 12 months - Entitlements

Hi, a fulltime employee who left in October 2023 & was paid out holiday leave entitlements is returning next week. When I removed their termination date their leave balance from October 2023 returned to their leave balances.  How is this fixed please?

4 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    1 year ago

    Hi springcav

     

    The relevant team will be the one to fix this for you. I sent you a private message with all the details needed so I can it to the team. You can check your inbox for the details needed. I'm looking forward to your response.

     

    Best regards,

    Doreen

  • springcav's avatar
    springcav
    Experienced Cover User
    1 year ago

    Hi Doreen, thank you for your reply.

    I found a solution to this problem 2 months ago when I needed this fixed before the employees first pay on return.

     

    Once again thank you.

     

    Kind regards

    Annette

  • KLB20's avatar
    KLB20
    Member
    3 months ago

    Hi springcav,

    how did you resolve this issue of returning entitlements back to zero for a returning employee?

    Need to do this for an employee this week. 

     

    kind regards

    Katrina

     

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 months ago

    Hey KLB20,

     

    Our team can fix this by running a script on your file to reset those entitlements properly. Make sure to reach out to them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

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