Hi Team,
I need to set up STP.
I go to payroll menu, then click on single touch payroll reporting.
This opens to a new screen "set up single touch payroll" and When I press this button, it opens a new screen saying "something went wrong" "try refreshing your browser and contact MYOB if problem persists".
I have tried all week and it is the same message.
I can't find any trouble shooting methods on the internet. Is this a MYOB problem?
Thank you
Suzi
Hi there Suzi3
First thing you will need to is to check the Payroll Settings are complete by clicking on the settings menu in the top right and selecting Payroll Settings.
Once in Payroll Settings, you must select a default super fund and click save. Any other details should be updated if necessary. Make sure there is at least one employee card setup by checking Payroll > Employees.
If there are no employees created use the Create Employee button to make one and complete their details as per usual.
Feel free to post again if you require further assistance.
Best regards,
Doreen
Hi Doreen,
Do I have to check that in the online version or in Desktop version? In online version it just goes to the dashboard and there is no menu selection option.
Hey Suzi3
You can check it on both versions. To check employees using the desktop version, go to Card File > Cards List > Employee > If there's no listed employee yet, make sure to select New then complete the set up. For the payroll settings, you can click Setup > General Payroll Information then make sure everything is set up correctly.
Best regards,
Doreen
