Failed to load the report

Question

Hi, I'm having a similar issue to BrentN, but in the 2025 year. I'm trying to run a "Payables reconciliation with tax report" for the financial year ended 31/03/2025, but I get the error saying "failed to load the report". I have tried a couple of browsers and clearing the cache nothing worked so far. BrentN's problem was resolved by Princess_R​ as they were able to apply a script to allow them to generate the report. Could this be an issue in the 2025 year?

doreen_p · Answer

Hi MattStacey,
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You're right that there's a script that can run to fix the error "Failed to report." Since you've got multiple subscriptions upon checking your account, the best way to ensure the script gets run on the correct one is to have a quick chat with our team on Live Chat via our virtual assistant, MOCA. Also, you can check this Community Forum post for other workarounds available.
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Cheers,
Doreen

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