Report pack stuck on loading

Hi tobito03 

 

Thanks for your post, and welcome to the MYOB Community Forum, I hope you'll find it a wealth of knowledge.

 

If you're having an issue loading the report pack,  can you please clear your browser cache and try loading a report again? If this doesn't work, I would recommend trying it on a different browser. 

 

And if the report is still not working in a different browser can you please retrieve the Google Chrome console errors when trying to display the report pack so that I can check to see if there are any background errors.
 

To open the console can be opened using one of these methods. 

• Select the Chrome menu (3 vertical dots) and choose More Tools>> Developer tools 
• Right Click on the Chrome window and choose Inspect
• Using Shortcut keys Ctrl + Shift + I (inspect)

 

Once you've opened the console:

• Choose he console tab to view the logs being produced.
• Right Click and choose Clear Console
• Please repeat the action that causes the error in your file. Any errors within the logs will be recorded in red error text. 
• You can save the log as a .TXT file and attach it to this thread or please attach a screenshots.

 

 

Best Regards, 

Cel