Forum Discussion

flumpjumper's avatar
flumpjumper
Experienced User
3 years ago

2 invoices, same number, one paid, one not

I have 2 customer invoices with the same number, which I thought was not possible. 

It has been paid, but as the duplicate hasn't been paid, customer is getting reminders. 

Checked, both have same invoice number, sent on different days to same customer. 

How can this be?

7 Replies

Replies have been turned off for this discussion
  • janjac's avatar
    janjac
    Experienced Cover User

    Same issue here, about 8 invoices that are double up numbers. 

    • Komal_S's avatar
      Komal_S
      MYOB Staff

      HI janjac , flumpjumper 

      If you're using MYOB Business, the warnings for duplicate invoice numbers won't be displayed if you enter the same number accidentally. Therefore, please ensure the numbers are being double checked before saving the invoice. 

      • janjac's avatar
        janjac
        Experienced Cover User

        HI Komal,

         

        I am not entering numbers - they are auto generated by the program, I've never had to enter numbers.

        Also why is ther 2x2 and then it goes up to the next number and does another 2 - one of them had 3 invoices with the same number.

         

        I am not a fan of many of the things with the upgrade, there is a couple of things that are fantastic such as being able to search for a PO.

         

        Have a great day