card email address is in an invalid format

Question

Hi,
I am trying to add a new email address to a contact card and it tells tells me: "The card email address is in an invalid format." when I try to save it. I know the address is valid and working as I have received and sent emails to my client using it. I tried copy/paste the address and typing it in with the same result.&nbsp;I am using MYOB Business Lite, working on an iMac, macOS Monterey 12.7.6 and Safari browser if that helps.
Any help would be appreciated.
Anna

shella_a · Answer

Hi AnnaBi,
&nbsp;
Sometimes, even an extra space at the beginning or end of an email address or special characters can cause invalid format type of error. Try checking for these in the email address you are entering. You can also try entering a different email address to figure out if the issue is with a specific email. As a last resort, remove the existing contact and re-add it with the new email address to check if this resolves the error.
&nbsp;
If the issue persists, reach out to our team directly via our virtual assistant&nbsp;MOCA&nbsp;or by submitting a support case via&nbsp;MyAccount for further help.
&nbsp;
&nbsp;
Cheers,
Shella

annabi · Answer

Thanks Shella. I tried that and it is still the same so I'll try support.

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card email address is in an invalid format

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