Changing customer name

Question

I have a couple of customers that run different businesses. Occasionally I will be asked to change an invoice to one of the others businesses they own. The problem is that MYOB does not allow you to change whom the invoice is made out to. This means that I have to delete the invoice and redo it from scratch. I do this using the same invoice number as the original. Problem is that when I go to do another invoice it will use the next number to the one I had just replaced even through that number has already been used recently when it should use the next un-used available number. Is there a way to stop the system from using numbers that have been used previously as it means that I cant trust MYOB and feel that I need to double check when I shouldn't have to.&nbsp;

isaiah_c · Answer

Hi pippypip,
&nbsp;
Currently, MYOB doesn't allow for direct changes to the customer's name on an existing invoice, which is why creating a new invoice is necessary. The invoice numbering behavior you described, where MYOB picks up the next number sequentially instead of recognising the previously used one, is expected functionality. This occurs because MYOB tracks each invoice sequentially for consistency.
&nbsp;
To work around this, you can manually adjust the invoice number when creating the new invoice to ensure it uses the correct sequence. Alternatively, you can turn on 'Warning for Duplicate Invoice Numbers' in your settings by going to Setup &gt; Preferences &gt; Sales &gt; Warn for Duplicate Invoice Numbers on Recorded Sales. If it's already turned on, turn on&nbsp;Warn for duplicate Invoice numbers and Customer PO numbers too, which might help identify if an invoice number has been used before.
&nbsp;
Regards,
Sai&nbsp;

lcrowhurst · Answer

you used to be able to change invoice numbers easily...then MYOB changed it so you cant anymore..very annoying.&nbsp;

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Changing customer name

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