Deleting Contact

Question

I need some assistance in deleting a contact that has not been used in a very long time, however when I attempt to delete it tells me :&nbsp;You can't delete this contact because it's been used on transactions.&nbsp; It is an energy company that changed names years ago.&nbsp; Whenever I import an invoice from the new company it automatically selects the old company even though I have changed the name of the contact totally and made it inactive.&nbsp; Can anyone help resolve this annoying problem or is it just another thing I have to learn to live with now?

yanike_s · Answer

Hi&nbsp;Shooby&nbsp;
&nbsp;
Thanks for your post. As you have used this contact in a transaction you can't delete them, only deactivate:&nbsp;Deactivating and reactivating a customer or supplier.
&nbsp;
If you import invoices via the InTray&nbsp;the system will read the ABN listed on the document and look at the ones listed on your supplier cards to determine the supplier's card. I would recommend adjust or removing the ABN number in your old card.

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Deleting Contact

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