Forum Discussion

rpike's avatar
rpike
User
3 months ago

Disabling Automatic Payment Receipts

Hi everyone

I've had a customer advise me not to send them payment receipts.  However, the system is doing it automatically when they pay from the invoice.  Is there a way to disable it occuring automatically?

 

Thanks in advance :smileyhappy:

1 Reply

  • Hannah_V's avatar
    Hannah_V
    MYOB Moderator

    Hi, rpike. Welcome in the Community Forum and Thank you for your post.

     

    Are you using an Online Invoice payment? If you're using Online Invoice payment, there's no option to turn off the automatic sending of payment receipts. For more information, please visit this Help Article: Online Invoice Payments.

     

    Let me know if you require further assistance and I am here to help you.

     

    Best regards,

    Hannah