Online payments not all being allocated correctly by MYOB

Question

Hi there,&nbsp;We are currently experiencing a problem with the automatic allocation of online payments.&nbsp; This has been happening since last September.&nbsp;Below is an example of the problem (it's not the only one, but in the interest of keeping our accounts informaiton up to date, I have been manually correcting other errors).&nbsp;&nbsp;The following online payment was made on the 17/01/2024.&nbsp;&nbsp;The full amount came through on our bank transaction, and I allocated it as usual to our "undeposited funds account".&nbsp;Normally, what happens then is that the associated invoices are automatically closed off by MYOB and will now show as paid.&nbsp; However, as you can see from the screen shots below, only one of the transactions shows up in the account transaction report and IV2401003 is still showing as open in MYOB, whereas IV2312001 shows as paid.&nbsp;If anyone knows what is causing this glitch, please let us know how to fix it - otherwise, MYOB, please flag this with your technical team.&nbsp; It's very frustrating to have to manually check that every online payment has been processed correctly, so as to avoid chasing up otherwise paid invoices.&nbsp;&nbsp;&nbsp;

earl_hd · Answer

Hi Think1,Thank you so much for your post and my apologies for the late response. Typically, when a customer makes an online payment, it is automatically recorded in your MYOB business file, and the corresponding invoice is marked as paid. When you review bank transactions, these payments should appear as potential matches.&nbsp;
Since this doesn't seem to be happening in your case, I recommend thoroughly checking all the details in the software, ensuring that the amounts paid by your customer align correctly. You can utilize the online invoice payment reports to examine the batch payment contents. By using the "find transactions" feature, you can open the related invoice and compare the information. Verify that details such as account number, date, exact amount, transaction type, etc., precisely match.&nbsp;Please do let me know how you go on this.Regards,Earl

earl_hd · Answer

Hi Think1,I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.Regards,Earl

bexr · Answer

Hi,I am also having an issue.It appears that maybe the gst applicable on the surcarge means I cannot match as the ballance is out, as in the amount paid is higher than the invoice.This wasnt aproblem before as I could find all the possible matches...

earl_hd · Answer

Hi BexR&nbsp;Thanks for your post, and my apologies for the late response.Could you please review all the details in MYOB Business to ensure that the amounts paid by your customer are aligned correctly. Utilize the online invoice payment reports to examine the contents of batch payments. Utilize the "find transactions" feature to open the related invoice and compare information, verifying details such as account number, date, exact amount, transaction type, etc., for precise matching.If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
&nbsp;
Regards,Earl

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Online payments not all being allocated correctly by MYOB

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