Hi
I received a payment received email for an invoice with all of the below details, however the invoice is still showing as outstanding. No idea why or how to fix this but the customer isnt happy.
Invoice number: | *** |
Payment date: | *** |
Surcharging fee: | $* |
Amount paid: | $** |
Reference number: | ** |
Payment type: | Credit Card |
Hi SusanGatt,
Thank you so much for your post and welcome to the Community Forum!
My apologies for the late response. Another potential reason for this issue could be related to a transaction interruption during an application crash. To resolve this, please attempt to delete the invoice by removing the associated payment first. Then, re-enter the invoice and reapply the payment, ensuring proper closure of the invoice.
If the invoice continues to display an outstanding amount, could you kindly provide screenshots of the invoice and its associated History details?
Looking forward from hearing from you soon!
Regards,
Earl
