This invoice is read only because the Time billing layout isn't supported in the browser. Switch to AccountRight desktop to edit this invoice.

Question

Unable to remove invoices due to this error :- This invoice is read only because the Time billing layout isn't supported in the browser. Switch to AccountRight desktop to edit this invoice.

I realise that it was created in the older version which was way better , however as i am using the new version, much worse, i am unable to remove the invoice. So how do i go about clearing these invoices?

Thanks in advance, if i ever get an answer that is..

princess_r · Answer

Hi WorldWideTech,
&nbsp;
Thank you for your post. I'm sorry to hear that you're experiencing difficulties with removing the invoices from your MYOB Business/Essentials. Generally, you'll get this error message if you've migrated the data from another platform, i.e., AccountRight. Can I please confirm if this is also happening to newly created invoices or bills? Could you please try to reset the default setting by going to your business name at the right top corner of the screen, click on Sales Settings &gt;&gt; Change the layout to (Items and Services), hitting save, and the setting will be updated? If this doesn't work, I'll arrange a ticket for that invoice to be looked at and removed by our team.
&nbsp;
To further assist, I'll send you a private message to gather some important details. We'll continue to discuss this through that channel.
&nbsp;
Cheers,
Princess

worldwidetech · Answer

It was already on the setting you mention, saved the setting once again but no difference.. Icannot edit them and get the error..

princess_r · Answer

Hi WorldWideTech,
&nbsp;
I would like to check back with you regarding your concern with deleting the invoices to see if this issue has been resolved. If not, please provide the necessary information so I can further look into this for you.
&nbsp;
Cheers,
Princess

worldwidetech · Answer

I thought i should reply to this post as otherwise someone would think the lack of my reply meant the problem was solved. Just to ensure that everybody knows, nothing is ever fixed with MYOb and only more problems occur here is a screenshot of what happens when i try to reply and give you the required information so that you can attempt to fix, or make an effort to show that you have attempted to fix the problem which i have been so unfortunate to have had.&nbsp; Because of course this is the first time anyone has had this problem and MYOB is so good that they have never heard of it before now. Please remember i know that you sre sorry for my inconvienience and are gratefull for my patience and regret that i have experienced issues and all the other junk that you may have on your auto reply messaging systems.&nbsp;

princess_r · Answer

Hi WorldWideTech,
&nbsp;
Thank you for sharing your experience and the screenshot illustrating the persisting problem. I completely understand your frustration, and I apologize for the inconvenience this has caused. I'll be reaching out to you via private message to further assist you. Please keep an eye on your Community forum inbox, and we'll continue to discuss your concern through that channel.
&nbsp;
Your feedback is valuable, and I want to assure you that we take all concerns seriously. Your patience and understanding are greatly appreciated as we work diligently to resolve this matter.
&nbsp;
Cheers,
Princess

Forum Discussion

This invoice is read only because the Time billing layout isn't supported in the browser. Switch to AccountRight desktop to edit this invoice.

6 Replies

Looking for something else?

Related content

switching from desktop to browser

Unsupported browser error

BASLink on browser

AccountRight Web Browser Missing Payroll Functions

Site not loading on multiple browsers

MYOB Business Browser

Browsers contact search

Viewing Bills in AccountRight Browser