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PFP1's avatar
PFP1
Trusted Cover User
12 months ago

Using Bills

Long ago and many changes since I used to use Bills. Used to put all incoming supplier invoices in bills that allowed me to see when they were due and how much was outstanding.

Log ago a change was made to how they are done/entered.

95% of our Bills are paid by direct debit only about 2 or 3 are manually paid, ad hoc order placements and the like.

Currently we just upload the invoice and when the payments, either by DD or by debit card, comes in with bank feed I simply manually create and allocate/assign expense and attach the invoice document in the bank feed.

Thought I'd try and set Bills up again and start using it to save time and get a better view on expenses on the dashboard.

A couple of days ago I created a couple small Bills in the Bills section that had already been paid by card but not yet come in with the bank feed. Today one of the corresponding Bills I created came in with the bank feed.

When I went to match the Bill with the bank feed transaction and went to save it shows error, says something about an electronic payment needs to be set.... so it won's accept this. I just deleted it and did it manually as I always have and not using Bills to manage.

I cannot find anything to do with this electronic payment or whatever it said as to the reason it would not accept my allocation to the Bill.

Can someone advise what I need to do or where to find help in the MYOB system to make Bills work please.

TIA, Alan. 

14 Replies

  • Shella_A's avatar
    Shella_A
    MYOB Moderator

    Hi PFP1

     

    It seems like you're having trouble with the Bills feature in MYOB, specifically with matching a bill with a bank feed transaction. The error message you're seeing might be related to the setup of electronic payments. I recommend adjusting the linked accounts and trying to process the electronic payment again. If the error still persists, it would be best to reach out to our virtual assistant, MOCA, on our website, or you can request support via my account at myob.com. If MOCA can't help, you'll be automatically directed to our live chat team. They should be able to guide you through the process and help resolve the issue. Let me know if you have other queries!

     

     

    Kind regards,
    Shella

     

    • PFP1's avatar
      PFP1
      Trusted Cover User

      Thanks Shella.

      Yes, "related to the setup of electronic payments", this is what I think is the issue.

      I have been in every area I can find to see where I can see this, I'm either dumb, stupid or blind.

      Thanks for the link but it doesn't show me where this is found to check/change.

      Cheers,

      Alan

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator

        Hi PFP1 ,

        Don't worry, these things can be a bit hidden sometimes. You'll find the electronic payments setup in the 'Banking' menu, under 'Prepare Electronic Payments'. If it's still playing hide and seek, this guide might help: Setting up Electronic Payments. It includes step-by-step instructions.
         

        If you're still having a hard time, please reach out to our virtual assistant MOCA. It's designed to dive deeper into issues like this. Give it a go! Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

        Regards,
        Earl

  • PFP1's avatar
    PFP1
    Trusted Cover User

    Plus the only purchase settings I can find....

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