Forum Discussion

Chellie2205's avatar
Chellie2205
Experienced User
3 years ago

Apply purchase credits - Synergy

I have entered Purchases for Synergy, and i've entered credit notes for Synergy. When in Returns and Debits, im unable to apply part of the credit to a purchase..... why ? Purchase is dated June, Credit is dated August.

3 Replies

Replies have been turned off for this discussion
  • Hi Chellie2205 

     

    Thanks for your post. You should be able to apply the credit to your purchase regardless of the date. This article explains how you usually process this: Supplier returns, debits, and refunds.

     

    Do you have the purchase in the purchase register? Do you see the credit in the Returns & Debits tab? What is happening when you select Apply to Purchase? 

  • Chellie2205's avatar
    Chellie2205
    Experienced User
    3 years ago

    Good morning

     

    Yes I have the purchase in the purchase register

    Yes I can see the Credit in the Returns and Debits Tab

     

    I go to the Returns Tab, click on the credit, click on Apply to Purchase, and the Journal comes up for the Supplier, however no purchases shown to allocate to.

     

  • Yanike_S's avatar
    Yanike_S
    MYOB Staff
    3 years ago

    Hi Chellie2205 

     

    Thanks for the screenshots. If you're using categories, make sure the supplier debit has the same category allocated as the outstanding bill. This ensures the bill will display when applying the debit.

     

    If this is not the case for you could you send me a screenshot of the purchase register showing the open purchase and of the purchase transaction so I can investigate this further?